Lettings Property Management

Landlord responsibilities

The Landlord and Tenant Act 1985 requires you as a landlord to maintain the structure of the building, the sanitation and the supply of services. In addition, you would be expected within the terms of the tenancy agreement to replace or repair any items damaged through fair wear and tear. We have set procedures and qualified specialists to help you in all aspects of property management.

Pre-Tenancy services

We offer a bespoke service, so you can decide what aspects of property management you would like. Pre-tenancy options such as renovation, decoration, cleaning, furniture supply, property dressing and professional photography can all be arranged in advance of a let being agreed. At the market appraisal, our lettings valuer will discuss your requirements to determine which options are best for you.

Maintenance/repair standards and timescales

We work to the highest standards set by Unipol and Leeds City Council. Our industry-leading property management system allows tenants and landlords to log maintenance reports online 24-hours a day. This maintains an accurate audit trail of any task logged against our managed properties and we are able to prioritise the required works accordingly. Once agreed with you, any work carried out by our experienced maintenance team is simply charged to your account and deducted from your monthly statement. A straightforward process, meaning peace of mind for you.

Interim property visits

All our professional let properties are visited mid tenancy, we like to ensure your tenants are taking the best care of your property and that your tenants are happy too. We keep a record of our property visits and we make this available to you upon request.

Service contracts and preferred contractors

Many of our landlords opt for service contracts or HomeCare cover. If required, we can liaise with the cover provider on your behalf or provide details to your tenants when necessary to book in engineer visits. If you have a preferred contractor that you use for your properties, we will happily speak with them directly to discuss works and arrange any visits. Just let us know the details and we'll do the rest.

Emergency maintenance

Emergency maintenance requests such as water leaks, boiler breakdowns or even property break-ins, are reported to our team of specialists by telephone during office hours or via our emergency phone line, out-of-hours. Unlike many other agents, we offer 24/7 emergency call-out service, with contractors based locally, so should the unexpected happen we can provide immediate assistance, giving you peace of mind that your property and tenants are always being looked after.

Property developments and improvements

We offer an all-round service; from initial advice, accurate quotations, quality materials and tradesman to strict project management. We will ensure that any project is fully compliant, whilst keeping you and your tenants happy and in the loop. The project manager will offer you a schedule of works and will keep you updated throughout.

Inventories and condition reports

We have a comprehensive and innovative inspection procedure. We understand how important it is for tenants and landlords alike to have an accurate and in-depth inventory and condition report both at check-in and checkout. all inventory and condition reports are created with our in-house application ensuring a thorough catalogue of photos are recorded every time.


Ensuring our properties are fully compliant not only keeps our tenants safe but protects our landlords too. There are many regulations that landlords need to adhere to by law and our team are trained and monitored to ensure the relevant compliance and safety checks are carried out on your property, before commencing with a let. How qualified contractors can provide relevant certificates evidencing your property meets the below regulation requirements:

  • The Gas Safety (Installation and Use) Regulations 1994

  • The Electrical Equipment (Safety) Regulations 1994

  • The Energy Performance of Building (Certificates and Inspections) (England and Wales) Regulations 2007

  • The Furniture and Furnishing (Fire) (Safety) Regulations 1988 (as amended)

  • The Smoke and Carbon Monoxide Alarm (England) Regulations 2015

Our property management team can also assist and support you with your application for HMO licensing, as well as advise on the strict requirements your property must meet.

  • Housing Act 2004 (as amended) HMO Regulations

  • Town and Country Planning Act 1985 (as amended) Article 4 directive

Deposit registration, deductions, returns and disputes

Where a deposit is collected we will register the deposit paid with the TDS and issue the tenants with the relevant documentation in the required timeframe. Getting this part wrong could mean you are liable to pay three times the deposit amount back to the tenant, return the deposit in full and lose the right to evict, even if your tenant is in rent arrears! So let us take responsibility and get it right the first time for you. At the end of the tenancy we will complete and document a comprehensive checkout, should there be any deductions to be made we will arrange the repairs, administrate the deductions and return of any remaining deposit, and handle any disputes that arise.

Rent processing

Your tenants’ monthly rental payments are collected by standing order on a specific day each month as per their tenancy agreement. Once we have processed the payment we will pass the funds to you, minus any authorised deductions for management fees or maintenance work. We pay the funds to you on the same day every month, unlike other agents we do this to ensure you know exactly when to expect your payment regardless of tenant payment dates which can change with commencement of new tenancies.

Rent arrears management

We have a thorough rental payment and recovery system in place with a dedicated member of staff who remains the point of contact for our tenants should they run into any difficulties with their rental obligations. Our tenant liaison works with you and your tenants to arrange for the recovery of all rental payments efficiently, keeping you updated every step of the way. Our unrivalled approach to rent recovery has led to an outstanding 99% success rate of rent collected.

Additional property management services

Block management options are available and include services such as;

  • Monthly site visits followed by updates if needed. These include a detailed description including photos and metre readings.

  • Any repairs and maintenance contracts including gardening and cleaning.

  • 24-hour emergency phone number facility.

  • The setting of service charge levels, together with the appropriate collection and arrears procedures including dealing with solicitors and possible court proceedings.

  • We also arrange for full fire risk assessments, comply with all regulations relating to health and safety and complete periodic electrical tests.

We can tailor our block management package to your requirements and would be happy to discuss your options at an initial assessment meeting.

Court proceedings preparation and attendance

In the unlikely event where Court action is required, our property management team will provide advice and guidance on the processes and cost involved. This isn't something that happens very often but when it does, you can rest assured that our knowledgeable team will be on hand to assist you every step of the way.

Tax and statements

As a landlord, you are liable to pay tax on the profit generated from your rental property. Whilst you must declare your rental income to HMRC, you are, however, permitted to offset certain costs against your income. Our property management team can guide and direct you on the Areas you should be aware of and refer you for further advice. Our accounts team can provide you with an annual statement of account every year, to assist with your end of year tax returns. If you are overseas for more than 6-months in any tax year, you will be regarded as a non-resident landlord. The current legislation requires us to deduct and pay the tax to HMRC at the basic rate unless we are in receipt of an exemption letter from the HMRC. If you are a non-resident landlord please ask for further information.

Landlord hub

We believe communication and transparency is key to great business relationships, which is why we developed a 24/7 system to allow you to access your property information online. here you can see relevant information regarding your property marketing, accounts and Maintenance.

Lettings Property Management
Residential Lettings
Safety Regulations and Responsibilities
Student Lettings
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